1. Information We Collect

We may collect different types of personal and business-related data depending on how you use our site:

• Personal Information: Name, email address, phone number, company name, job title, shipping & billing address, and other contact details.
• Business Information: Details about your business (e.g., your import/export business), company registration information, tax identification (like GST), certifications, and trade-related data.
• Transactional Information: If you place orders or request quotes, we collect order history, product details, payment-gateway related data (but we do not store sensitive card details ourselves).
• Website Usage Data: IP address, browser type, device information, pages visited, time on site, analytics data, cookies, and other tracking technologies.
• Communications Data: Any correspondence between you and us (e.g., emails, form submissions, customer support requests).

 

2. How We Use Your Information

We use the information we collect for purposes such as:

• To respond to your inquiries, provide quotes, and process orders.
• To manage and fulfill business relationships: order management, logistics, shipping, invoicing.
• To send you relevant business communications: order confirmations, updates, promotional material (only if you’ve opted in).
• To improve our website and services by analyzing usage patterns.
• To comply with legal, regulatory, and trade-compliance requirements.
• For security purposes: to prevent fraud, unauthorized access, and protect our systems.

 

3. Legal Basis of Processing (If Applicable)

Depending on the jurisdiction and your relationship with us, our processing may be based on:

• Consent: When you voluntarily provide information (for example, to subscribe to a newsletter).
• Contractual Necessity: To fulfill your order, provide services, or maintain a business relationship.
• Legitimate Interests: For marketing, improving business operations, or ensuring security.
• Legal Compliance: To meet export compliance, tax, and regulatory obligations.

 

4. Sharing Your Information

We do not sell your personal data. However, we may share your information in these cases:

• Service Providers / Vendors: Logistics partners, freight forwarders, payment processors, or IT service providers who help us run our business.
• Business Partners: In case of joint business dealings, collaborations, or trade partnerships.
• Regulators / Authorities: Where required by law or regulation (for example, export compliance, customs, tax authorities).
• Affiliates / Subsidiaries: Within our corporate group, if needed for business operations.

 

5. Data Retention

We retain your data as long as necessary for the purposes for which it was collected, including:

• Maintaining our business relationship.
• Compliance with legal and regulatory requirements (such as tax, export-import documentation).
• Dispute resolution, audit, or security needs.

When no longer required, we securely delete or anonymize your personal information.

 

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze site usage and performance.
• Improve user experience.
• Enable certain features (e.g., form saving, user preferences).

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect your ability to use some parts of the website.

 

7. Security Measures

We take data security seriously. Some of our measures include:

• Secure Socket Layer (SSL) / TLS encryption for data in transit.
• Access controls and role-based permissions for our systems.
• Regular security reviews / audits.
• Data backup and recovery mechanisms.

 

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your data when it’s no longer needed.
• Restriction: Ask us to limit how we process your data.
• Object: Challenge our use of your data (e.g., for marketing).
• Withdraw Consent: If you gave consent earlier, you can withdraw it anytime.

To exercise these rights, please contact us (contact details below). We will respond within a reasonable timeframe, as required by applicable law.

 

9. International Data Transfers

Since we operate in the global export business, your data may be transferred to, stored, or processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and use appropriate safeguards to protect your information.

 

10. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us, and we will take appropriate steps to delete the information.

 

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or practices. We will publish the updated policy on this page with a “Last Updated” date. By continuing to use our site or services after any changes, you agree to the revised policy.

 

12. Contact Us

If you have any questions, concerns, or requests related to your privacy or this policy, please reach out to:

Fortune Exicom
Address: 715, MBH( Millennium Business Hub), Sarthana Jakatnaka, Varachha Road, Surat. 395006
Email: sales@fortuneexicom.com
Phone: (+91) 99985 58785